1. General Policy
At Foreverpills, we are committed to providing high-quality medicines and excellent customer service. Due to the nature of our products, our return and refund policy is designed to ensure safety and compliance with regulations.
2. Returns
2.1 Eligibility for Returns
- Incorrect Orders: If you receive an incorrect item or a product that does not match your order, you are eligible for a return.
- Damaged or Defective Products: If a product arrives damaged or is found to be defective, please contact us immediately.
- Non-Returnable Items: Prescription medications and certain health products are not eligible for return due to safety and regulatory reasons.
2.2 Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team within 7 days of receiving your order.
- Phone: +1-457-328-7844
- Email: info@foreverpills.com
- Live Chat: Available on our website
- Provide Information: Provide your order number, the reason for the return, and any supporting photos if applicable.
- Return Authorization: Our team will provide you with a Return Authorization Number and instructions for returning the product.
2.3 Return Shipping
- Cost of Return Shipping: If the return is due to an error on our part (incorrect item, damage, etc.), we will cover the cost of return shipping. Otherwise, you will be responsible for the shipping costs.
- Condition of Returned Items: Products must be returned in their original packaging, unused, and in a resalable condition.
3. Refunds
3.1 Refund Eligibility
- Approved Returns: Refunds will be issued for approved returns based on the criteria outlined above.
- Non-Refundable Items: Prescription medications and certain health products are non-refundable.
3.2 Refund Process
- Processing Time: Once we receive and inspect the returned product, we will process your refund. Refunds are typically issued within 5-7 business days.
- Refund Method: Refunds will be credited to the original payment method used for the purchase.
3.3 Partial Refunds
In some cases, partial refunds may be issued for products returned in less-than-perfect condition or missing components.
4. Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.
5. Subscription Services
For subscription services, please refer to our [Subscription Terms] for details on how to handle returns and refunds related to subscription-based products.
6. Contact Us
If you have any questions about our return and refund policy or need assistance, please contact our customer support team:
- Phone: +1 457-328-7844
- Email: info@foreverpills.com
- Live Chat: Available on our website
Thank you for shopping with [Your Pharmacy Name]. We value your business and strive to ensure your satisfaction.